CUSTOMER SERVICE POLICY
At LAZZERINI-GEOJOIAS, we value an ethical, human, and transparent relationship with every customer. Our customer service combines artisanal care with technical precision — reflecting the same commitment we have to the origin and authenticity of our geo-jewels.
We offer personalized assistance through the following channels:
- Email: [email protected]
- WhatsApp Business: (+55 19 99118-2957)
- Contact form on our website: https://lazzerini-geojoias.com.br/contato/
- Official social media: Facebook @lazzerinigeojoias - Instagram @lazzerini-geojoias - TikTok @lazzerini.geojoias - YouTube @Lazzerini-Geojoias
Our service hours are Monday to Friday, from 10 a.m. to 6 p.m. (Brasília time). Messages sent outside business hours will be answered on the next business day.
- Email and contact form: up to 48 business hours.
- WhatsApp and social media: up to 24 business hours.
- Technical inquiries or questions regarding mineralogical certification may require additional analysis — we guarantee a clear and well-founded response.
Each LAZZERINI jewel is unique — just like each client. Our service aims to understand the intention behind your purchase (energetic, aesthetic, or collectible) and guide you toward the ideal choice — based on geological, gemological, and vibrational criteria, always within an educational approach.
After completing your purchase, you will receive:
- Payment confirmation and shipping notification via email;
- Tracking code to follow your delivery;
- Automatic updates on your order status.
All crystals and gemstones we sell undergo gemological evaluation and scientific curation. If the customer wishes to know more about origin, energetic, or technical properties, our team will provide complete mineral identification data whenever available.
We value your feedback! All communications can be sent to [email protected] with the subject line “Customer Service”. Each case is analyzed individually, and we always seek the best possible solution in alignment with our Exchange, Return, and Warranty Policies.
Our pieces are covered by a manufacturing warranty as indicated on each product page. Natural wear, breakage due to misuse, or exposure to chemicals are not covered. We provide cleaning and care guidance to help preserve your jewelry’s beauty and energy for years to come.
1. Respect – every client is unique and treated with empathy.
2. Transparency – clear information about deadlines, prices, and products.
3. Environmental and ethical responsibility – consistency between words and actions.
4. Geo-cultural education – we share knowledge, not just sell jewelry.
5. Digital humanization – even in the online environment, we maintain an artisanal and human touch.
LAZZERINI-GEOJOIAS reserves the right to update this Customer Service Policy to improve your experience. We recommend reviewing it periodically to stay informed about the latest version.
